Dear Customer,
Thank you for your repair request!
You will receive a confirmation by e-mail shortly. Please print out this e-mail and enclose it with the goods so that your repair registration can be processed more quickly.
Please send your shipment to the following address:
IST METZ GmbH & Co. KG
Spare parts sales - Repair services
Lauterstr. 14-18
72622 Nürtingen
GERMANY
As soon as we have received the UV unit to be repaired, we will start with the inspection*.
You will then receive a detailed cost estimate including estimated delivery time, with a request for approval!
*Costs may be incurred here, which are to be borne by the customer!
If you have any questions about your repair, we are always at your disposal! Please contact your personal contact person:
Sales spare parts
We kindly ask you to be patient until we receive an answer.
Yours
IST METZ
Please note that the UV lamp(s) must be removed before despatch. Otherwise we cannot accept any liability for transport damage to installed UV lamps.
Defective UV units are not checked for damage in our incoming goods department. An inspection is only carried out as part of the assessment to prepare a cost estimate, which may take several weeks after receipt of the goods.
This note does not apply to LED units.