Information for customers, partners and suppliers

Dear suppliers, partners and customers,

Dear Sir or Madam,

On the occasion of the worldwide spread of the Coronavirus (COVID-19), these days especially in Europe and North America, those responsible at IST Metz GmbH have decided to take further measures. The safety and health of our employees, partners and customers, as well as the economic health of our company itself, are our top priority. 

Therefore, since last week, the majority of our office staff have been working from home. As a further consequence, we have decided to bring our company to the lowest production level in order to concentrate on parts and services without endangering the safety of our employees. 

IST Metz will run its company processes at the lowest level from Thursday 26.03.2020. The measures will last until April 9th. According to the current status, IST Metz GmbH will resume operations as usual after Easter, on 14 April 2020. Since we would like to be there for you even in these difficult times, we have set up an emergency service for our spare parts business and a service hotline. Our aim is to maintain this as long as possible. In urgent cases please contact our service hotline (+49 7022 6002 87) or send us an e-mail (service@ist-uv.com). Our sales representatives can be contacted as usual.

We hope that we can soon be fully available for you again. Stay healthy!

Your team from

IST Metz GmbH

In the meantime, cases of infection with the new coronavirus have been confirmed in all German states. Worldwide, more than 1,000,000 people have already fallen ill. For us at IST Metz GmbH, the safety and health of our employees, customers and partners (each m/f/d) have top priority. For this reason, we have summarised below how you should act preventively and in the event of an infection. 

Dear guests of our company,

For your and our employees' protection we ask you to answer the following questions due to the current situation in the context of the current outbreak of the novel corona virus (COVID-19) in order to be able to assess whether access to our company buildings is possible.

Thank you very much for your understanding.

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• Sneeze in the crook of your arm instead of in your hand
• Wash your hands with soap at least once an hour for 20-30 seconds, soap your hands from all sides - also nail bed and wrists
• Avoid shaking hands
• Do not touch your face in order not to absorb any pathogens through the mucous membranes of your eyes, mouth and nose
• Use tissues only once
• Keep a distance of about 1-2 meters from people with visible respiratory diseases
• Stay at home if you have respiratory symptoms
• Find out about the situation, quality-assured information is available, for example, from the Federal Ministry of Health; information about the situation on site can be obtained from the responsible health office

• Contact your local health authority immediately and regardless of symptoms
• Identify your contact persons and give their names to the public health department
• Stay in home quarantine and avoid further contact until you have tested negative for the virus
• Wear mouth and nose protection and stay in a separate room
• If you live in a multi-person household, you should use your own bathroom if possible; do not share towels or hygiene products
• Observe the rules for coughing and sneezing and hand hygiene

• Italy: whole country
• Iran: whole country
• In China: Hubei Province (incl. Wuhan City)
• In South Korea: Gyeongsangbuk-do Province (North Gyeongsang)
• In France: Grand Est region (this region includes Alsace, Lorraine and Champagne-Ardenne)
• In Austria: Federal State of Tyrol
• In Spain: Madrid
• In USA: States of California, Washington and New York
• Egypt: whole country
• Particularly affected areas in Germany: County Heinsberg (North Rhine-Westphalia)

• Ventilate your living and sleeping areas regularly
• Wash your laundry more often than usual
• Use disposable hygiene products
• Clean contact surfaces such as the table or door handles regularly with household cleaner
• Clean your smartphone regularly
• Do not distribute dubious social media information