IST METZ has a wide range of services to support you in securing your productivity. Our experienced service staff provide support you can rely on all over the world, and is available for any UV technology-related issue.
Supported by the Service department at our headquarters in Nürtingen, some 50 service engineers operate out of our international service and sales subsidiaries. Servicing, repairs or calibrations can be conducted on your premises or as an in-house service in the various subsidiaries.
Professional fitting and installation of all system components and a check on all functions (taking account of production parameters) are a prerequisite for a full system warranty for UV systems. Commissioning can be planned on a customer-specific basis to suit the industrial production process in question and is intended to ensure that the entire system can start production quickly. Engineers trained or certified by IST commission the systems on site and provide you with instruction in how to handle the systems and the technology properly; this gives you the option of eliminating faults directly without delay.
IST METZ optical systems have a very long service life. In order to be able to keep up with the technical progress of the daily production process, all IST systems can be upgraded with components from the latest generation of software and hardware. In the event of malfunctions, we offer a direct on-site repair service: our Quick Check examines all operating parameters to rule out further faults or defective parts on a preventive basis. The IST Shop ensures that all system-specific original spare parts are supplied direct to the customer. Alternatively, you can send your faulty units in to us as a repair order. Contact our service team for this.
Our services create the basis for a system which performs well throughout its service life. Any questions about your UV system or about UV technology? Regardless of whether these relate to operation, repair, spare parts or servicing – our service engineers will be delighted to help you at any time.
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