Regular maintenance of your UV systems is crucial for consistent production quality, high energy efficiency and minimal downtime. Our after-sales service for UV and LED UV systems helps you to ensure the long-term performance of your equipment.
In addition to regular cleaning and maintenance by your own specialist staff, we offer you a comprehensive UV system service provided by certified IST service technicians. Through preventive maintenance, professional inspections and rapid problem analysis, we reduce wear-related failures to a minimum and increase the service life of your UV technology.
Your advantages:
Our global UV system service is available 24 hours a day. Our service hotline provides you with fast and competent support in the event of malfunctions, maintenance requests or technical questions relating to your UV system.
For more than 45 years, we have maintained a partnership-based relationship with our customers, which does not end with the commissioning of the IST UV system on site. We would like to introduce you to our ongoing support in the daily use and handling of your IST UV system. The IST service partnership guarantees regular maintenance, servicing and early detection of problems, as well as their solution.
Every production process is different. We offer you the option of individually combining the IST maintenance contract, IST shop, IST quick check and IST remote modules and readjusting them at any time. This gives you a service package that guarantees a high level of safety and productivity.
We look forward to supporting you in all service matters relating to UV.
Through regular maintenance and servicing, we guarantee the early detection of sources of error and their rectification – even before production downtimes occur.
During the term of the contract, you are obliged to report all known malfunctions, damage and changes in operating conditions (e.g. structural changes) to IST METZ immediately and not to make any interventions on the system without prior written agreement.
Only original IST METZ spare and wear parts may be used for the products, otherwise the warranty will expire.
All important spare parts available at any time: Your personal IST shop is open 365 days a year. The metal cabinet contains the ‘first aid kit’ for your UV system, which is tailored precisely to you and your needs.
Every spare part in the IST shop is listed in a table of contents. This makes it easy for you to reorder from our spare parts department. These items are delivered immediately, so that the complete range is available at all times.
The IST shop can be replenished on request, e.g. when purchasing another IST system.
We offer the IST Quick Check to assess the current condition of your IST UV system.
We check the most important components, such as the exhaust air and cooling system, as well as the pneumatic and filter components, to ensure they are functioning properly. We also carry out a visual inspection of the core components of your UV system: UV lamps and reflectors.
You will then receive a recommendation on which maintenance work, including materials, needs to be carried out. This means you know in advance how much the next maintenance will cost.
Any additional services, such as the immediate repair of a detected defect, will be invoiced according to our service price list upon presentation of proof.
The remote solution reduces downtime of UV systems and increases plant productivity. Problems are quickly identified via remote diagnosis. This means that IST service technicians can respond more quickly and efficiently when called out on site, or in some cases not at all.
The feature is available for UV lamp and LED UV systems with IPS (Integrated Process Control), which provides operating information about each individual unit. In addition, a communication module is integrated into the system so that the collected operating data of the plant can be accessed remotely. The remote connection is established via encrypted data transmission through a VPN tunnel. The data is evaluated directly by IST service technicians, who can provide rapid support in solving problems.
