Regular maintenance and cleaning guarantee consistently high production quality. The extra service work offered by our specially-trained IST personnel is the perfect complement to the regular maintenance and cleaning performed by your own staff. This guarantees consistently high machine availability and economic deployment of IST UV systems, reducing to a minimum failures attributable to wear.
Regular maintenance and cleaning ensure that your system remains highly productive at all times. The services offered by our specially trained IST staff are the perfect complement to the regular maintenance and cleaning carried out by your own staff.
This ensures consistently high machine availability and cost-effective deployment of IST UV systems, minimising failures due to wear and tear. The following services can be combined in the IST service package:
Through regular maintenance and servicing, we guarantee the early detection of sources of error and their rectification – even before production downtimes occur.
During the term of the contract, you are obliged to report all known malfunctions, damage and changes in operating conditions (e.g. structural changes) to IST METZ immediately and not to make any interventions on the system without prior written agreement.
Only original IST METZ spare and wear parts may be used for the products, otherwise the warranty will expire.
All important spare parts available at any time: Your personal IST shop is open 365 days a year. The metal cabinet contains the ‘first aid kit’ for your UV system, which is tailored precisely to you and your needs.
Every spare part in the IST shop is listed in a table of contents. This makes it easy for you to reorder from our spare parts department. These items are delivered immediately, so that the complete range is available at all times.
The IST shop can be replenished on request, e.g. when purchasing another IST system.
We offer the IST Quick Check to assess the current condition of your IST UV system.
We check the most important components, such as the exhaust air and cooling system, as well as the pneumatic and filter components, to ensure they are functioning properly. We also carry out a visual inspection of the core components of your UV system: UV lamps and reflectors.
You will then receive a recommendation on which maintenance work, including materials, needs to be carried out. This means you know in advance how much the next maintenance will cost.
Any additional services, such as the immediate repair of a detected defect, will be invoiced according to our service price list upon presentation of proof.
The remote solution reduces downtime of UV systems and increases plant productivity. Problems are quickly identified via remote diagnosis. This means that IST service technicians can respond more quickly and efficiently when called out on site, or in some cases not at all.
The feature is available for UV lamp and LED UV systems with IPS (Integrated Process Control), which provides operating information about each individual unit. In addition, a communication module is integrated into the system so that the collected operating data of the plant can be accessed remotely. The remote connection is established via encrypted data transmission through a VPN tunnel. The data is evaluated directly by IST service technicians, who can provide rapid support in solving problems.
